英文不好，能否帮我看下客服说的啥，多谢！

skzzskzz

帮人在ColourPop 网购买东西。
客服突然发邮件给我，一会儿说我的支付有问题，已经退款，一会儿说我的订单有问题要我联系他们。
我只想知道他们到底有没有从我信用卡扣钱？扣了的话退款了没。


他们来的第一封：
It appears our system was unable to process the payment for your order. You may try to replace your order on our site.

Please note that any pending charges for the voided order will remove from your account in 7-12 business days.


我回的：
"unable to process the payment" means no money was dedcuted from my credit card, am I correct?


他们回的：
Your order was voided, this means that you will not see an actual refund as the charges will drop from your account!

Please contact your bank for any further questions regarding this transaction.


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请问the charges will drop from your account! 是啥意思？  
我买的时候用的客人身份没有注册帐号啊。。。

風太大

说的是 请求已经从账户中删除了

skzzskzz

明白了，多谢！ 就是没有扣款所以没有退款的意思了。